CONTACT US

Contact Us

We Are Here to Help

At LIVNAROQ, thoughtful customer service is an important part of the shopping experience.

Whether you need help with an order, shipping update, return request, product information, or general question, our customer support team is available to assist you.

Email Us

For order assistance, product questions, returns, partnerships, or general inquiries:

Email: service@livnaroq.com

When contacting us about an existing order, please include your order number whenever possible so that we can assist you more efficiently.

Customer Service Response Time

We generally aim to respond within 1–2 business days.

Response times may be longer during holidays, promotional periods, or periods of unusually high inquiry volume.

Order Assistance

Order Tracking

When your order is dispatched and tracking becomes available, tracking information will be sent to the email address associated with your order.

Returns

Eligible products may be returned within 30 days of delivery in accordance with our Refund Policy.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photographs.

Business Information

Brand: LIVNAROQ

Website: livnaroq.com

Legal Entity: Shanxi Hengxin Huashidai Technology Co., Ltd.

Unified Social Credit Code: 91140802MAEEF6AP12

Registered Address:
No. 28 Storefront, Yaoyaoqu IV District, Yudu Avenue, Yanhu District, Yuncheng City, Shanxi Province, China

Customer Service Email: service@livnaroq.com

Please note that the registered business address is not a customer return warehouse. Do not send returns to this address unless our customer service team specifically instructs you to do so.

LIVNAROQ — Thoughtful service for every order.