PRIVACY NOTICE
PRIVACY NOTICE
Privacy Notice
Last Updated: September 27, 2026
LIVNAROQ respects your privacy and is committed to handling personal information responsibly.
This Privacy Notice explains how LIVNAROQ, operated by Shanxi Hengxin Huashidai Technology Co., Ltd., may collect, use, disclose, and protect personal information when you visit livnaroq.com, make a purchase, contact customer service, subscribe to marketing communications, or otherwise interact with our services.
1. Information We May Collect
Depending on how you use our website, we may collect:
Identity and Contact Information
This may include your name, email address, telephone number, billing address, and shipping address.
Order Information
This may include the products you purchase, order value, order history, delivery details, returns, refunds, and customer service communications.
Payment Information
Payments are processed through third-party payment providers. We generally do not store your complete payment-card number or security code on our own systems.
Device and Usage Information
We may collect information such as your IP address, browser type, device information, operating system, pages visited, referring pages, interactions with the website, and approximate location derived from technical information.
Marketing Information
If you subscribe to marketing communications, we may collect your email address, marketing preferences, and information about your interactions with marketing messages.
Information You Provide to Us
This may include information contained in emails, customer support requests, reviews, survey responses, or other communications.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Provide order and tracking updates.
- Process returns, refunds, and exchanges.
- Respond to customer service requests.
- Detect, investigate, or prevent fraud and misuse.
- Maintain the security and functionality of our website.
- Improve our products, website, and customer experience.
- Understand how customers interact with our store.
- Send promotional communications where permitted and where you have chosen to receive them.
- Meet accounting, tax, regulatory, contractual, or other legal obligations.
3. How We May Share Information
We may disclose information to service providers that help us operate our business, including:
- Ecommerce platform providers.
- Payment processors.
- Shipping and logistics providers.
- Customer support providers.
- Hosting and technology providers.
- Analytics providers.
- Advertising and marketing providers where permitted.
- Fraud prevention and security providers.
- Professional advisers, auditors, or authorities where legally required.
These providers may process information only as necessary to perform services for us, subject to their own contractual and legal obligations.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to:
- Keep the website functioning.
- Remember cart or account preferences.
- Analyze website traffic and performance.
- Understand customer interactions.
- Support marketing and advertising where permitted.
You can control certain cookies through browser settings and, where available, through our website cookie controls.
Blocking certain cookies may affect some website functions.
5. Marketing Communications
If you subscribe to promotional emails, we may send product updates, offers, collection announcements, and other marketing communications.
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting:
Transactional messages relating to an order or customer service request may still be sent where necessary.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable requirements.
7. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
8. International Processing
Our customers, ecommerce providers, logistics providers, payment providers, and other service providers may operate in different countries.
As a result, personal information may be processed or stored outside the country where you live.
Where required, we take reasonable steps to ensure that appropriate safeguards are used.
9. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to personal information.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request restriction of certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of certain marketing communications.
- Request information about certain disclosures.
- Opt out of certain sale, sharing, or targeted advertising activities where applicable law provides such a right.
Certain rights may be subject to exceptions or verification requirements.
10. Children’s Privacy
Our website is not intended for children who are not legally permitted to make online purchases in their jurisdiction.
We do not knowingly seek to collect personal information from children in violation of applicable law.
11. Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our services, technology, business practices, or legal requirements.
The latest version will be published on this page with an updated revision date.
12. Contact Us
For privacy-related questions or requests:
Email: service@livnaroq.com
Legal Entity: Shanxi Hengxin Huashidai Technology Co., Ltd.
Registered Address:
No. 28 Storefront, Yaoyaoqu IV District, Yudu Avenue, Yanhu District, Yuncheng City, Shanxi Province, China