SHIPPING POLICY
SHIPPING POLICY
Shipping Policy
At LIVNAROQ, we understand that receiving your new handbag is an important part of the shopping experience. We work with logistics providers to deliver orders securely and efficiently.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing time is separate from shipping transit time.
Orders placed during weekends, holidays, promotional periods, or periods of high order volume may require additional processing time.
2. United States Delivery Estimates
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch.
This is an estimate rather than a guaranteed delivery date.
Delivery may be affected by:
- Carrier delays.
- Severe weather.
- Peak shopping periods.
- Address verification.
- Customs or transportation delays.
- Local delivery conditions.
- Events outside our reasonable control.
3. Shipping Rates
Free Standard Shipping
Eligible orders of US$49 or more qualify for free standard shipping where available.
Orders Below US$49
Available shipping costs are calculated or displayed during checkout based on destination and available shipping methods.
The shipping charge shown at checkout applies to the order.
4. Tracking Information
When your order is shipped and tracking becomes available, tracking information will generally be sent to the email address provided at checkout.
Tracking information may require some time after dispatch to become active in the carrier’s system.
5. Multiple Packages
Some orders may be shipped in more than one package depending on product availability, fulfillment arrangements, or logistics requirements.
If an order is divided into multiple shipments, packages may arrive on different dates.
6. Address Accuracy
Customers are responsible for reviewing shipping information before submitting an order.
Please ensure that:
- Recipient name is correct.
- Street address is complete.
- Apartment or unit number is included where applicable.
- Postal code is correct.
- Phone and email details are accurate.
Once an order has been dispatched, we may not be able to change the delivery address.
7. Failed or Undeliverable Deliveries
If a package is returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal, or other circumstances not caused by us, additional shipping costs may apply before the package can be resent.
8. Lost or Delayed Packages
If tracking appears significantly delayed or shows an unexpected delivery issue, contact:
Please provide your order number and tracking information.
We will review available tracking information and work with the relevant logistics provider where appropriate.
9. Damaged Packages
If your order arrives visibly damaged, photograph the external packaging and the item before discarding any packaging materials.
Contact us promptly at:
10. International Orders
Where international delivery is available, delivery times vary according to destination, carrier, customs clearance, and local delivery networks.
Customers may be responsible for taxes, duties, import fees, or other charges imposed by the destination jurisdiction unless the checkout page states otherwise.
Customer Service
For shipping or tracking assistance:
Email: service@livnaroq.com
LIVNAROQ — Your everyday style, delivered with care.