FAQ
FAQ
Frequently Asked Questions
At LIVNAROQ, we want shopping for your next everyday bag to feel straightforward and enjoyable. Below are answers to some of the most common questions about our products, orders, shipping, and returns.
Product Information
Q: What types of bags does LIVNAROQ offer?
A: Our collection may include tote bags, shoulder bags, hobo bags, crossbody bags, satchels, top-handle handbags, and other women’s everyday accessories. Product availability may change as collections are updated.
Q: Are product colors exactly the same as they appear online?
A: We make reasonable efforts to present product colors accurately. However, colors may appear slightly different depending on screen settings, lighting conditions, photography, and individual device displays.
Q: Where can I find the dimensions of a bag?
A: Available dimensions and product specifications are listed on the individual product page. Because measurements may be taken manually, a small variation may occur.
Q: Does every bag come with the accessories shown in the images?
A: Only accessories specifically identified as included in the product description are included with your purchase. Decorative items, styling props, clothing, or other objects shown in photographs may be for display purposes only.
Materials & Care
Q: How should I care for my LIVNAROQ bag?
A: Care instructions may vary by material. As a general guideline, keep your bag away from excessive moisture, prolonged direct sunlight, heat, sharp objects, oils, and harsh cleaning chemicals.
For surface cleaning, use a soft, dry or slightly damp cloth when appropriate. Always refer to any product-specific care instructions provided on the product page.
Q: How should I store my handbag?
A: We recommend storing handbags in a clean, dry, well-ventilated area. When possible, keep the bag lightly filled to help maintain its shape and store it in a protective dust bag.
Ordering
Q: How do I know my order was successfully placed?
A: After successful checkout, an order confirmation will normally be sent to the email address provided during checkout.
Q: Can I change or cancel my order?
A: Contact us at service@livnaroq.com as soon as possible. We will try to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.
Q: What payment methods do you accept?
A: Available payment methods are displayed at checkout and may vary depending on your location and the payment services available through our store.
Shipping
Q: How long does order processing take?
A: Orders are generally processed within 1–3 business days after payment confirmation.
Q: How long does U.S. delivery take?
A: Standard shipping to the United States generally takes approximately 5–12 business days after dispatch. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, address issues, peak seasons, or other circumstances outside our control.
Q: Do you offer free shipping?
A: Eligible orders of US$49 or more qualify for free standard shipping where available. Any applicable restrictions will be shown during checkout.
Q: How can I track my order?
A: When tracking becomes available, we will send the tracking information to the email address associated with your order.
Returns & Refunds
Q: Can I return an item?
A: Eligible products may be returned within 30 days of delivery, subject to the conditions in our Refund Policy.
Q: What condition must a returned bag be in?
A: The bag must generally be unused, unworn, undamaged, and returned with its original packaging, tags, accessories, straps, dust bags, and other included materials.
Q: What if my order arrives damaged or incorrect?
A: Please contact service@livnaroq.com as soon as possible, preferably within 48 hours of delivery, and include your order number and clear photographs of the issue.
Customer Support
If your question is not answered here, contact:
Email: service@livnaroq.com
Our customer service team will make reasonable efforts to respond within 1–2 business days.